Mental Health Resource Navigation Service

Speaking with a volunteer

The goal of the Mental Health Navigator is to connect people with mental health support and resources. Folks who are struggling to find the support they need or who are interested in maintaining good mental health may wish to speak with one of our volunteer navigators, who can set up connections with mental health services that have the greatest potential to be effective sources of support (e.g., are within one's budget, or free of charge; are backed by data; provide remote services; and provide specialist support, among others). 

The process of speaking with a volunteer begins with filling out the 'Book a consultation' form below, or emailing the Mental Health Navigator Project Manger at The Project Manager will then send you a Confidentiality Agreement to sign and schedule a consultation. 

All of our volunteers undergo training through the Mental Health Navigator before starting with their navigator duties, and all of volunteers involved in the Navigation Service receive Mental Health First Aid (MHFA) training through an accredited MHFA course.

The consultation process 

Consultations generally last anywhere from 10-30 minutes and are opportunities for you and a volunteer navigator to discuss both what you're looking for and what barriers to access you're experiencing. After the consultation, the volunteer navigator will research resources and send you a list of options. These options may not be limited to therapy, but may include a range of resources, such as workbooks and support groups.


One month after sending a list of resources, the volunteer navigator will reach out to check-in and see how things are going. If you need some extra help, no problem! That's what we're here for! We'll then do some further digging to see what else we can find.

At the end of the consultation process, we'll send you a feedback survey. Though we'd greatly appreciate any feedback you'd like to provide, this survey is optional. 

Potential areas of counsel 

Throughout the consultation process, volunteer navigators may provide information on the following:

  • Comparisons between mental health care provider options

  • Overcoming accessibility obstacles

    • Referral to local services with free and/or immediate counseling 

    • Finding virtual services 

  • Who can prescribe medication and how to refill prescriptions

  • Comparisons between different approaches to therapy, counseling, and coaching

  • Providers recommended by people with similar experiences

  • Programs for specific conditions or needs

  • Advice on switching providers 

Please note that the above does not include information on understanding insurance policies. It is up to the individuals seeking help to understand their own insurance policies, as it is not in the power of the Mental Health Navigator to obtain this information. We are happy to help people narrow down a list of mental health providers covered by their insurance and available in their respective areas, however, it is up to individuals to consult with their insurance companies to obtain this list. 

Please note that we at the Mental Health Navigator ARE NOT LICENSED PSYCHOLOGISTS OR HEALTHCARE PROFESSIONALS. Our role is to help connect you with professional resources. 

Book a consultation

Thank you for your interest in booking a consultation with the Mental Health Navigator, and for your patience during the last few months as we registered as an organization and took necessary steps to become GDPR compliant and transitioned to a secure platform.

We are reopening for people on our waitlist this week, the week of October 10th. Those who are on the waitlist will receive an email this week or next week (depending on how far down the list one is) inviting them to book a consultation session. We will reopen for everyone once everyone on the waitlist has been helped.

Thank you for your interest in volunteering with the Mental Heatlh Navigator! We are not currently accepting applications for volunteers, but will update this space and our social media pages once we start recruiting again. Again, a big thank you for your support and enthusiasm for this project!

The Navigator Team

Watch this space for profiles of our volunteers, coming to the website by November 2022!

Emily Jennings studied neuroscience and linguistics (with a specialization in human emotions and empathy) before joining the Mental Health Navigator as the project manager in October 2021.

Julia Wise studied sociology and social work, and worked as a mental health clinician before joining the Centre for Effective Altruism as a community liaison in 2015. She is helping add more resources to this website.